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Return Policy

Return Merchandise Authorization (RMA) Policy

  • Any claim for defective merchandise must be packed in Anderson Teak original boxes and without writing on the box.

  • Product has to be in original condition; do not finish or paint the product, all hardware / accessories    have to be returned completely.

  • If you are not satisfied with the product, it may be returned in its original condition within 30 days for a full refund, excluding shipping and re-stocking fee.

  • There will be 15% re-stocking fee for all return items (call for details).

  • Claims for defects or missing parts must be made within 7 days only. After 7 days, there is no service.  NO EXCEPTION.

  • Pictures are required to claim merchandise defectiveness. Please e-mail to orders@andersonteak.com or mail in to our address.  

  • We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.

  • Any claims for merchandise damaged in transit must be made through carrier. Before signing the freight bill, please inspect all boxes for damages (make sure the carrier signs the freight bill for any  damages).

  • All returned shipments must be freight prepaid and include the RMA number and a copy of the original invoice.

  • All cushion orders are final. No return and no refund.  No cash refunds. Exchange and credit only.

  • The RMA policy is for Reseller only. We reserve the right to refuse service to anyone.

Disclaimer
No other express warranty has been made or will be made on behalf of Anderson Teak with respect to the furniture and its parts or the operation, repair, or replacement of the furniture and its part. In no event shall Anderson Teak be responsible for consequential or incidental damages, such as loss of use, inconvenience, loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort. In no event shall Anderson Teak’s responsibility exceed the purchase price of the product or its replacement.

Claim Procedure
If a problem should arise which you feel is covered by our Limited Warranties, contact the Anderson authorized retailer from whom you purchased your furniture. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact Anderson to establish service. If the problem can be easily corrected, Anderson will authorize the retailer to make those repairs. Anderson reserves the right to require defective parts returned to the factory upon request.

Anderson is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If you or the retailer has moved and you need service, contact Anderson in writing or call our Customer Service.